77jl Privacy Policy — Your Information Is Safe with Us

1 What Information Is Collected

77jl collects certain information to ensure the best experience and provide safe services. We only collect what is strictly necessary — nothing more.

1.1 Information collected at registration

• Full Name (as per National ID)
• Mobile Number
• Date of Birth (for age verification)
• Password (stored in hashed form and not directly readable)
• Preferred Language & Currency

1.2 Identity verification (KYC) information

• Copy of National ID or Passport
• Proof of Address (where applicable)
• Selfie or live photo (where required)

1.3 Financial information

• Mobile Banking/Nagad/Rocket Account Number
• Transaction History (Deposits & Withdrawals)
• Payment Method Details

1.4 Automatically collected information

• IP Address & Device Type
• Browser & Operating System
• Platform activity logs (login time, pages visited)
• Cookie & Session Data
• Geographic Location (approximate, not precise)

2 How Your Information Is Used

77jl uses collected data only for specific, legitimate purposes. The table below gives a transparent breakdown of what data is used for and why.

2.1 Marketing communications

Promotional SMS messages may be sent to your mobile number. You can opt out at any time by contacting our support team. However, important account-related notifications cannot be disabled.

3 Data Storage & Security

77jl uses industry-standard technology and processes to keep your information secure.

3.1 Technical security

• SSL/TLS Encryption: All data transfers are encrypted.
• Database Encryption: Stored data is kept in encrypted form.
• Firewall: An advanced firewall system blocks unauthorized access.
• DDoS Protection: Servers are protected against cyberattacks.
• Regular Audits: Third-party security audits are conducted on a regular basis.

3.2 Data retention period

• Active account data: retained for as long as the account remains active.
• Closed account data: 5 years after closure (as required by law).
• Transaction records: 7 years.
• Cookie data: retained for up to 1 year.

4 Sharing Information with Third Parties

77jl does not sell your information. However, limited data may be shared with trusted partners solely to keep our services running.

4.1 Data sharing scenarios

• Payment Processors: Mobile Banking, Nagad, Rocket — used solely to process transactions.
• Identity Verification Services: A registered institution for the KYC process.
• Legal Authorities: Mandatory disclosure upon court order or government directive.
• Anti-Fraud System: Technology partners for fraud detection.

4.2 Data sharing conditions

All partners with whom data is shared must comply with 77jl's privacy standards. They may only use the data received for the specified purpose and may not pass it on to any third party.

5 Cookie Policy

77jl uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device.

5.1 Types of cookies

• Essential Cookies: Login sessions, security verification — cannot be disabled.
• Performance Cookies: Helps track page load speed and detect errors.
• Functional Cookies: Remembers your language, theme, and preferences.
• Analytics Cookies: Helps identify which pages are visited most.

5.2 Cookie management

All cookies except essential ones can be disabled through your browser settings. Note that turning off cookies may cause some platform features to not work properly.

6 Your Rights

As a 77jl user, you have the following rights regarding your own data:

• Right of Access: You can request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Right to Portability: You have the right to receive a copy of your data.
• Right to Object: You can opt out of marketing communications.

To exercise any of these rights, contact us via live chat. We will respond within 30 days.

7 Privacy of Minors

77jl is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If we have evidence that a minor's data has entered our system, we will immediately close that account and delete all associated data. If a parent or guardian becomes aware of a child's account, please contact us right away.

8 Privacy Policy Updates

77jl may update this Privacy Policy from time to time due to business needs or changes in applicable law.

• The date of any change will appear at the top of the page as the "Last Updated" date.
• For significant changes, an SMS will be sent to your registered mobile number.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.

9 Contact

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us:

• Live Chat: Available 24/7 — the fastest way to get your issue resolved.
• Email: [email protected] (responses within 48 hours).

Privacy-related complaints will receive a formal response within 30 days.